What support is offered if I have a technical problem in the future? Should you encounter a technical issue, KFA Connect offers a support portal, which can be accessed here or in the ‘Support’ link in the bottom footer of this page. Simply register for the support service and our team will be able to help you.

Is my company’s 9 box data stored by Magic Tax? Yes, the VAT return submitted is stored (as HMRC require our users to be able to view what they have submitted). This allows users to view past submissions in the ‘VAT Filing History’ tab from the Magic Tax dashboard.

Where is the standing data that you hold about our company stored? The only standing data we hold is;

• • the company name (as entered by the user) which is only stored to display to the user so they can choose the company they are working with.
  • the company VRN (Vat Registration Number) – which must be passed to HMRC.
  • details of the VAT sector if they are on a fixed-rate scheme (which Magic Tax needs in order to calculate the return).

This data is all held in an encrypted database in our UK data centre. 

I’m getting an error message that says: ‘You are not authorised to use this VRN’? The most likely explanation for this is that you have not completed the sign-up process with HMRC. You must sign-up for Making Tax Digital with HMRC (and wait for the email confirmation from them), which can take up to 72 hours to come back before you can add a company to Magic Tax.

I have signed up for Making Tax Digital with HMRC, but I am still getting a message saying, “You are not authorised to use this VRN”? You should check that you are authorised with HMRC to make submissions for the company – you can check this with HMRC and that you have not de-authorised Magic Tax with HMRC. If this is the case, you must re-authorise Magic Tax to interact with HMRC before you will be able to add a company.

Do I need to wait for confirmation from HMRC that we signed up for MTD before adding my Company details? Yes. You should wait until you have confirmation from HMRC of your sign-up to Making Tax Digital BEFORE you trying to add a company or submit a VAT return using Magic Tax. HMRC can take up to 72 hours to confirm your sign-up.

My obligation period is not showing in the drop-down box? First, log in to the HMRC government gateway using your gateway credentials to check that HMRC has an open obligation period showing for the company. If there is no obligation period showing in the HMRC gateway you should contact HMRC in the first instance. If the obligation period is not showing as expected, please contact our support team for further assistance.

I’m a ‘Limited Cost Trader’, can I still use Magic Tax? Yes! When adding your company, select ‘Normal’ as your VAT rate. You will need to use the ‘Standard Box Format’ template to submit your 9 figures. Since Magic Tax just sends the information to HMRC in this template and does not manipulate the figures at all, the figures you submit are the figures we will send… simple!

Can more than one user submit on behalf of a company? Yes, as long as they are registered with HMRC and have a Government Gateway User ID and Password to allow them to make submissions for that company – they will be able to add the company to their dashboard within Magic Tax.

Do I need to register again to submit on behalf of another company? Each Government Gateway account will require a separate Magic Tax account. You can add multiple Magic Tax accounts for different companies, but each registration will require a unique user name.

I have forgotten my Magic Tax User ID or Password? Remember that your username may not be your email address (your user ID is chosen by you when you first registered). The password is case sensitive. If you have forgotten your password, you can reset it by clicking on the ‘forgotten password’ link on the log in page and follow the instructions. An email (valid for 24 hours) will be sent to your registered email address to reset your password. Remember to check your junk/spam folder! If you have forgotten your user ID, a reminder of your user ID will be on the password reset email. Still struggling? get in touch with our support team.

When uploading my Standard Box Format Spreadsheet, I receive an ‘Error’ message? You should check that you have not entered any additional text/data in line 1 of your spreadsheet and that you do not re-name the columns or add any new columns. When using the standard box format, the information being uploaded into Magic Tax needs to be on Sheet 1 of your excel document and there should not be any other sheets.  Do not rename the sheet and do not include any references to other spreadsheets or reference any other worksheets using formulas. Simply copy and paste (values only) into sheet 1 of your document.

When uploading my spreadsheet, the 9 box figures do not look to be correct? If you are using the Simple Sales & Purchases or the Sales, Purchases, Acquisitions & Goods Supplied template – you should be aware that only the data from your obligation period will pull through to the vat submission. For example, if your obligation period is May-July, Magic Tax will only pull through the data from that period, so an entry for April or August on your spreadsheet will not feature in the 9 boxes.